1. Your Right to Privacy

Doctor Tamsin – Dentistry & Aesthetics respects your right to privacy and complies with the

Protection of Personal Information Act, 4 of 2013 (POPIA)

. This policy explains how we collect, process, store, and protect your personal information, and outlines your rights under the Act.

2. What Personal Information We Collect

When you interact with us — either via our website, in person, or through telecommunication — we may collect the following personal information:

Full name

Date of birth

ID or passport number

Telephone and cellphone numbers

Home address

Email address

Next of kin’s name and contact details

Occupation and work details (telephone, address)

Detailed medical history

Detailed dental history

3. Why We Collect Personal Information

We collect your personal information in order to:

Communicate with you regarding appointments, services, and enquiriesProvide you with accurate diagnoses and safe, effective treatmentInform you about relevant services or promotions (with your consent)Process and verify your information for clinical or administrative purposesEnsure your care is holistic and accounts for other health conditions or medications

4. Minors

If you are under the age of 18, we will require the

written consent

of your parent or legal guardian before collecting or processing your personal information.

5. Processing and Sharing of Information

We may share your personal information:

As required by law, court order, or legal processTo protect our rights, safety, or propertyWith employees and trusted third parties who assist us in providing services to you

All staff and third-party providers who handle your information are bound by

strict confidentiality agreements

6. Cookies and Website Data

Our website may use “cookies” — small text files stored on your device — to enhance your browsing experience, analyse traffic, and tailor content.

You can disable cookies in your browser settings. However, some website features may not function optimally without them.

7. Data Security Measures

We take your data protection seriously and will:

Treat all personal information as strictly confidentialUse appropriate technical and organisational safeguards to protect itNotify you promptly in the event of a data breachOnly retain your information for as long as necessary (or as required by law)Provide evidence of compliance upon reasonable request

While we take all reasonable precautions, we cannot be held liable for unauthorised access or breaches beyond our control.

8. Your Rights Under POPIA

You have the right to:

Request correction or deletion of your personal informationObject to processing under certain circumstancesWithdraw consent (where applicable)Lodge a complaint directly with us if you believe your rights have been violated

9. Cross-Border Transfers

Your information may be processed or stored outside of South Africa (e.g., if using third-party cloud services). In such cases, we ensure that appropriate

data protection safeguards

are in place and only authorised personnel with confidentiality agreements can access it.